Terms and Conditions - heyfox.co.uk

GENERAL TERMS AND CONDITIONS

Basic provisions and interpretation of terms

These general terms and conditions (hereinafter the „GTC“) govern the relations between the parties to the Contract for the provision of services (hereinafter the „contract“), where on one side there is the company heyfox s. r. o., with its registered office at Láb 531, 900 67 Láb, registered in the Commercial Register of the District Court Nitra, Section: Sro, Insert No. 62183/N, Company ID: 55 941 001, as the service provider (hereinafter the „provider“), and on the other side the customer (hereinafter the „customer“) as the recipient of the services.

The customer is a natural person, a self-employed natural person or a legal entity.

ARTICLE I. THE CONTRACT

1. Conclusion of the contract

1.1. The offer to conclude the contract is the placement of the services offered by the provider on the website: www.fakturkovo.sk (hereinafter the „website“).
1.2. On the provider's page, the customer selects the service they are interested in. They then select, from among the several price packages belonging to the chosen service, the one they are interested in. After selecting the price package for the service, the customer fills in the required service details.
1.3. An indispensable precondition for concluding the contract is that the customer becomes familiar with and expresses agreement to these GTC and grants consent to the processing of personal data.
1.4. After selecting the service and filling in the details under point 1.2. and granting the consents under point 1.3. of this Article of the GTC, the customer sends their binding order with an obligation to pay. The customer makes payment through the online payment system (GoPay) in accordance with point 3.3 of this Article of the GTC.
1.5. After the binding order with an obligation to pay has been sent and paid in accordance with the preceding point, a confirmation e-mail is sent to the customer at the e-mail address entered when completing the service request.
1.6. The contract is deemed concluded upon the sending of the confirmation e-mail under the preceding point. Under the contract, the provider undertakes to deliver to the customer the services in accordance with the request received, and the customer undertakes to pay the provider for the services the fee according to the chosen price package, with which they were made familiar in advance and to which they agreed by sending the request.
1.7. The contract may also be concluded in a manner other than that set out in the preceding points of this Article of the GTC, namely through the contact form published on the provider's website. This form serves to establish contact with the provider for the purpose of obtaining advice on choosing a suitable service and the corresponding price package. In such a case, the provider contacts the customer by telephone or by e-mail, provides them with the necessary information about the services offered and the price packages, and on the basis of mutual communication a specific service is chosen. After confirmation of the choice of service and price package, the provider sends the customer a confirmation e-mail with a summary of the order and issues them an advance invoice for payment of the price of the service before it is provided, in accordance with points 3.3, 3.4 and 3.5 of this Article of the GTC. In such a case the contract is deemed concluded at the moment the advance invoice is paid.
1.8. The customer may also order from the provider a service not listed on the provider's website. In such a case the provider is entitled to decide whether it will provide the service. If the provider decides to provide the service, the preceding point of this Article of the GTC shall apply mutatis mutandis to the conclusion of the contract. In such a case the customer undertakes to pay the individually agreed fee for the service.

2. Provision of services

2.1. After the contract has been concluded under these GTC, the provider sends to the e-mail address given by the customer a request for the delivery of documents, declarations and annexes relating to the ordered service (hereinafter the „documents“).
2.2. After delivery of the request under the preceding point, the customer is obliged to deliver the required documents to the provider. Where the nature of the service provided allows it, the customer is entitled to deliver the required documents to the provider by e-mail to: info@fakturkovo.sk, otherwise in paper form to the address: Láb 531, 900 67 Láb, Slovak Republic.
2.3. The provider is entitled to require the customer to remedy any defects in the documents by supplementing/correcting them, and the customer is obliged to supplement/correct the documents in accordance with the provider's instructions. The customer acknowledges that, where defective documents have been delivered, the provider may begin providing the service (or services) at the earliest from the moment the defects complained of have been fully remedied by the customer.
2.4. In the event that a third party (e.g. the tax office, the social insurance agency, the labour, social affairs and family office and the like) at any time after the conclusion of the contract additionally requests documents, whether in paper form bearing the handwritten signature of the customer/the person authorised to act on behalf of the customer, or signed with another (e.g. so-called qualified) electronic signature of the customer/the person authorised to act on behalf of the customer, the customer undertakes to provide the provider with full cooperation for this purpose, properly and in good time; otherwise the provider is not liable for any damage that could arise as a result.
2.5. Where the request is incomplete, the provider is entitled to require the customer to supplement/correct it, and the customer is obliged to supplement/correct the request in accordance with the provider's requirement.
2.6. Where an incomplete request is delivered to the provider and the customer has not remedied the shortcomings complained of even within a reasonable period set by the provider, the provider is not obliged to provide them with the requested service until they have been remedied. The provider bears no liability for damage which arises or could arise to the customer for this reason.
2.7. The provider reserves the right to reject a service request for reasons on the provider's side (the provider's workload, conflict of interest, evident impossibility of providing the services and the like), whereby the provider shall inform the customer of this without delay at their contact e-mail address. The sending of the information e-mail also constitutes withdrawal from the contract, whereby the contract is cancelled from the outset.
2.8. The provider reserves the right not to provide the service to the customer despite a request having been delivered, where it records an outstanding receivable against the customer or other liabilities of the customer towards the provider, and this until they are settled, to which the customer expressly agrees.
2.9. Where the customer has selected the wrong service on the website, the provider has the right to propose to the customer a service corresponding to their needs.
2.10. The provider will send the customer an information e-mail about the processing of the service. Subsequently, once the service has been dealt with, the provider will send the customer a confirmation e-mail together with any documents or outputs resulting from the service provided. Upon the sending of the confirmation e-mail, the service is deemed duly provided and the contract fulfilled, unless the nature of the service or of the contract implies otherwise.

3. Price for the services

3.1. The ordered services are provided by the provider for consideration, always according to the chosen price package with which the customer was made familiar before the conclusion of the contract in accordance with point 1.2 and point 1.7 of this Article of the GTC, and in the case of services not listed on the provider's website, by individual agreement in accordance with point 1.8 of this Article of the GTC.
3.2. The prices for the services are stated in the price packages in pounds sterling (£). VAT is not charged and the stated price is final. The provider is registered for VAT in Slovakia; no VAT is charged on services supplied to customers outside the European Union.
3.3. The customer is obliged to pay the fee for the chosen services in advance, namely through the online payment gateway (GoPay) or by invoice, unless otherwise agreed between the parties.
3.4. Invoices are payable within 7 days of the date of issue. The provider issues the invoice for the service electronically and sends it to the customer's contact e-mail address.
3.5. The electronic invoice is a tax document and is deemed delivered on the day it is sent to the customer's contact e-mail address.

4. Rights and obligations of the contracting parties

4.1. The provider undertakes to provide the services under these GTC properly, in good time and to a professional standard. The customer acknowledges that the fulfilment of this obligation of the provider also depends on the fulfilment of the customer's obligations set out in these GTC.
4.2. The customer undertakes to pay the provider the fee for the services delivered under these GTC properly and in good time.
4.3. The customer undertakes to provide the supplier with all information and data necessary for the proper and timely provision of the services.
4.4. The customer is responsible for the completeness, correctness and timeliness of the delivery of the documents, information and data provided to the provider. The contracting parties undertake to cooperate with each other for this purpose. In the event of a breach of the customer's obligations under this point, the provider is not liable for damage incurred by the customer.
4.5. The customer undertakes to behave towards employees or other persons acting for the provider decently and with respect, and further undertakes to refrain from using coarse or vulgar words or expressions, from raising their voice or from physically attacking such persons. The customer undertakes to observe the foregoing correspondingly also in written, electronic or telephone contact. The customer's authorised representative also undertakes to do so.
4.6. The customer is obliged to deliver to the provider the documents requested by it in the form specified (original, scan, photocopy, certified photocopy) and by the deadline set by the provider.
4.7. The customer acknowledges that the provider sets the deadline for delivery of the requested documents having regard to the statutory time limits for processing the particular act vis-à-vis a state or other authority and to the provider's time and staffing capacity in the given period.
4.8. The customer is obliged to deliver the documents requested by the provider in accordance with the provider's instructions.
4.9. The provider undertakes to inform the customer of shortcomings and inaccuracies in the documents they have handed over, where damage is likely to arise. For this purpose the customer is obliged to remedy the identified shortcomings within the period set by the provider. If the customer does not remedy the notified shortcomings within the period set by the provider, the provider is not liable for any damage that may arise.
4.10. The customer acknowledges that failure to cooperate under the preceding point results in an extension of the processing time for the ordered service. The provider is not liable for any failure to meet deadlines or for damage arising for these reasons.
4.11. The provider is not obliged to hand over to the customer, at their request, the documents which the customer handed over to it under these GTC, and this until full settlement of the customer's receivables and liabilities towards the provider, to which the customer agrees.

5. Further provisions

5.1. The place of provision of the service is the registered office or other premises of the provider.
5.2. In providing the services, the provider follows the customer's instructions. If the provider concludes that the customer's instruction is incorrect, not feasible or contrary to the customer's interests, or has other defects, it shall draw the customer's attention to this fact. If the customer insists on such an instruction being carried out, the provider is not liable for the damage incurred.
5.3. The provider is not obliged to proceed in accordance with the customer's instructions if those instructions would be impossible or contrary to the legal order of the Slovak Republic or to an international treaty by which the Slovak Republic is bound. The provider may also depart from the customer's instructions where this is necessary, in the customer's interest, and it cannot obtain their consent in good time.
5.4. The provider bears no liability for the fulfilment of obligations by third parties (in particular, but not exclusively, state authorities) where the delivery of the service depends on the fulfilment of their obligation.
5.5. The customer acknowledges that the provider gives only a qualified estimate (a so-called preliminary calculation) of the customer's anticipated financial claims (hereinafter the „calculation“) vis-à-vis the relevant state authorities and vice versa, and therefore this estimate is not and cannot be legally binding. The provider is not liable for the difference between the preliminary calculation and the amount of the benefit granted or paid by the relevant authority in the customer's favour, or the debt assessed by the relevant authority against the customer.
5.6. If, after the services have been delivered by the provider, the relevant authority changes the original final decision in favour of or against the customer on the basis of circumstances that have arisen or been newly established, this fact does not result in a change to the amount of the originally agreed and paid fee, as these are findings which were not known either to the provider or to the relevant authority at the time the services were provided.
5.7. The provider is not liable for damage arising as the difference between the preliminary calculation and the benefit granted and paid by the state authority in the customer's favour, or the debt assessed by the state authority against the customer.
5.8. The customer has no claim to compensation for damage where the provider's failure to fulfil its obligations was caused by the customer's conduct or by the absence of cooperation to which the customer was obliged under the applicable laws or these GTC.
5.9. Where the provider is prevented by force majeure from providing the service to the customer properly and in good time, the provider is liable neither for damage nor for lost profit which arose or could have arisen to the customer for these reasons.

6. Cancellation conditions and refunds

6.1. The customer is entitled to cancel an order for a service without a cancellation fee if the provider has not yet begun processing the ordered service.
6.2. If the customer cancels the order after the provider has already begun processing the service, the customer is obliged to pay the provider a proportionate part of the price of the service according to the extent of the work carried out. The proportionate part of the price of the service under the preceding sentence is determined by the provider.
6.3. Where the customer has already paid the price of the service and becomes entitled to a refund, that payment will be refunded to them in the same manner in which it was made, unless the contracting parties agree otherwise, and no later than within 30 days of the day the entitlement to the refund arose.

7. Termination of the contract

7.1. The contract terminates upon fulfilment of all obligations of the contracting parties arising from the contract and these GTC and upon provision of the service in accordance with point 2.10 of this Article of the GTC.
7.2. The contract may also be terminated:
7.2.1. by agreement of the contracting parties,
7.2.2. by the provider's withdrawal from the contract under point 2.7 of this Article of the GTC,
7.2.3. by either contracting party's withdrawal from the contract on grounds of a material breach of the contract,
7.2.4. by notice of termination given by the customer under point 1 of Article III of these GTC. The notice period is one month and begins to run on the first day of the calendar month following the month in which the notice was delivered to the provider.
7.3. A material breach of the contract occurs where the party breaching the contract knew at the time of conclusion of the contract, or where at that time it was reasonable to foresee, having regard to the purpose of the contract which followed from its content or from the circumstances in which it was concluded, that the other party would have no interest in the performance of obligations in the event of such a breach. In case of doubt it is presumed that the breach of contract is not material.
7.4. The provisions of Section 344 et seq. of Act No. 513/1991 Coll., the Commercial Code, shall apply mutatis mutandis to withdrawal from the contract.

8. Confidentiality

8.1. All information and documents obtained during or in connection with the performance of the contract are confidential and their content is subject to the duty of confidentiality of both contracting parties. In the event of a breach of confidentiality, the party which breached the confidentiality is liable for the damage incurred by the other contracting party.
8.2. The customer is obliged to maintain confidentiality regarding matters of which they became aware during the provision of the service. The customer may not provide information or make documents received from the provider available to a third party (other than persons authorised to receive them by law, such as law enforcement authorities, lawyers and the like) in a manner which would damage the provider's good name, misuse the information obtained, or disclose the provider's trade secret or know-how.

ARTICLE II. COMPLAINT CONDITIONS

The customer is entitled to assert against the provider claims arising from liability for defects in the services delivered in the manner regulated in the Complaints Procedure.
You will find the Complaints Procedure here: Complaints procedure

ARTICLE III. CONDITIONS FOR THE PROTECTION AND PROCESSING OF PERSONAL DATA

You will find the conditions for the protection and processing of personal data here: Privacy policy
By agreeing to these GTC, the customer declares that they have become familiar with the conditions referred to in the preceding point.
Statutory declaration of entitlement to provide the personal data of a data subject
3.1. By agreeing to these GTC, the customer solemnly declares that every person other than themselves (hereinafter the „third person“) whose personal data they provided to the provider as recipient under Section 5(q) of Act No. 18/2018 Coll. on data protection for the delivery of the ordered services has granted them consent to the provision of their personal data.
3.2. The customer hereby solemnly declares that the consent of the third person under the preceding point was given to them expressly and demonstrably and that, should the provider so request, they are able to prove that the consent was given at any time.
3.3. The customer hereby solemnly declares that the third person has become familiar with this Article of the GTC and has agreed that their personal data be processed by the provider to the extent necessary and in accordance with the conditions of the document „Privacy policy“, with which they became familiar here: Privacy policy

ARTICLE IV. FINAL PROVISIONS

1. The provider reserves the right to change these GTC at any time without prior notice.
2. The provider will publish any change to the GTC on its website together with the date on which the changes take effect. The provider will ensure that the changes are published 10 days before the specified effective date. If the customer does not agree with the change, they are obliged to notify the provider of their disagreement in writing within 10 days of the day the change was published. Delivery of the disagreement is deemed to be notice of termination of the contract under point 7.2.4 of Article I of these GTC. If the customer does not notify the provider of their disagreement with the change within that period, they are deemed to agree with the change and the mutual relations between the provider and the customer shall be governed by the amended GTC from the effective date of the change.
3. Any notices, warnings, demands and the like relating to the contract shall be delivered, where their nature permits, by e-mail, otherwise by post to the address: Láb 531, 900 67 Láb, Slovak Republic, both methods being equivalent in their effects.
4. The day of delivery of an e-mail is deemed to be the day it is sent to the other contracting party, even if the other party does not become aware of it. The day of delivery of a postal item is also deemed to be the day it is returned to the sender or the day on which the other party refuses to accept it.
5. This contract is governed by the legal order of the Slovak Republic. All disputes arising from or in connection with this contract, including disputes concerning its validity, interpretation or cancellation, shall be resolved before the Slovak general courts.
6. In the event that any provision of the contract is deemed invalid, unenforceable or incomplete, this fact shall not affect the validity of the remaining provisions of the contract.
7. The relevant parts of these GTC shall remain in force also after the termination of the legal relationship between the customer and the provider, until their mutual relations have been fully settled.

ARTICLE V. SPECIAL PROVISIONS FOR CONSUMERS

1. Introductory provisions

1.1. The provisions of this Article apply where the customer is a natural person who, when concluding and performing the contract, is not acting within the scope of their business activity or profession (hereinafter the „consumer“).
1.2. The legal relations between the provider and the consumer which are not expressly regulated by these GTC or by the contract are governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, and Act No. 108/2024 Coll. on consumer protection.

2. Withdrawal from the contract

2.1. The consumer is entitled, even without giving a reason, to withdraw from a distance contract or from a contract concluded away from the seller's business premises within 14 days of the day the contract for the provision of the service was concluded, namely by e-mail by sending a notice of withdrawal to: info@fakturkovo.sk, or by sending a notice of withdrawal in paper form to the provider's address: Láb 531, 900 67 Láb, Slovak Republic.
2.2. The period for withdrawal from the contract is deemed to have been observed if the notice of withdrawal was sent by the customer no later than on the last day of the period.
2.3. The consumer has the right to request the provider, when concluding the contract, to begin providing the services under the contract before the expiry of the withdrawal period.
2.4. Where the consumer has given consent to the commencement of the provision of services under the contract before the expiry of the withdrawal period, the consumer loses the right to withdraw from the contract once the services have been fully provided. For the purposes of the GTC, a service is deemed fully provided where the provider has carried out all the necessary acts which the chosen service comprises, irrespective of whether performance by third parties has taken place.
2.5. If the consumer withdraws from the contract despite having given express consent to the commencement of the provision of services before those services began, the consumer is obliged to pay the provider the price of the acts carried out towards the provision of the service up to the day the notice of withdrawal was delivered. The price for the acts carried out is determined by the provider, proportionately from the agreed price of the service provided.

3. Information on alternative dispute resolution

3.1. In accordance with Act No. 391/2015 Coll. on the alternative resolution of consumer disputes, the customer has, as a consumer, the right to approach the provider with a request for redress if they are not satisfied with the manner in which their complaint was handled or if they believe that the provider has infringed their rights.
3.2. If the provider responded to the customer's request for redress in the negative or did not respond to it within 30 days of the day it was sent, the customer has the right to file a proposal for the initiation of alternative dispute resolution. The proposal for the initiation of alternative dispute resolution must be filed with the competent alternative dispute resolution entity, which is the Slovak Trade Inspection or other legal entities entered in the list of the Ministry of Economy of the Slovak Republic. As a consumer, the customer has the right to choose the entity with which to file the proposal. The list is available at: https://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1

4. The supervisory or oversight authority to which the service provider's activity is subject

4.1. Supervision of compliance with the Act is exercised by the Slovak Trade Inspection /SOI/.

SOI Inspectorate for the Nitra Region

Staničná 9, P. O. BOX 49A, 950 50 Nitra

1. Supervision Enforcement Department

e-mail: nr@soi.sk

tel. no. 037/772 02 16, fax no. 037/772 00 24

These GTC are valid and effective from 01.10.2025.

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